Refund Policy
Last updated: January 2025
1. Payment Terms
For all restoration services, we require a 50% deposit before work begins. This deposit covers the cost of materials and reserves your place in our work schedule. The remaining balance is due upon completion of the work and before item pickup.
2. Cancellation Policy
If you need to cancel or reschedule your project:
- More than 7 days notice: Full refund of deposit
- 3-7 days notice: 50% refund of deposit
- Less than 3 days notice: Deposit non-refundable
3. Satisfaction Guarantee
We take pride in our craftsmanship and want you to be completely satisfied with our work. If you are not happy with the completed restoration, please contact us within 7 days of pickup. We will work with you to address any legitimate concerns or make reasonable adjustments at no additional charge.
4. Item Storage
Completed items must be picked up within 30 days. After 30 days, a storage fee of $5 per day may apply. After 60 days, we cannot guarantee the condition of your item and may dispose of unclaimed items to free up workshop space.
5. Damage or Loss
While items are in our possession, we carry liability insurance. In the unlikely event of damage or loss during restoration, we will repair the item at our expense or provide compensation up to the declared value of the item.
6. Custom Orders
Custom-ordered materials or specially sourced parts are non-refundable once ordered. This includes custom fabric, leather, and hardware that is not normally stocked.
7. Refund Process
Refunds are processed within 5-7 business days. Original payment methods will be refunded. Cash refunds are available for cash payments under $100.
8. Contact Us
If you have questions about this Refund Policy, please contact us at:
Danube Upholstery & Shoe Rpr
315 Main Street, Danube, MN 56230
(320) 826-2150
info@malaysiatick.com